Q: Where can you deliver to?
A: We deliver to all UK mainland addresses.
Q: How long will it take for the delivery?
A: In 2015, 82% of the orders arrived within 2 working days. Our aim is to deliver 95% of all orders in 4 working days. For destinations in Northern Ireland and Scottish islands, the lead time may be 5-9 working days.
Q: What time will the delivery come? Can I specify a time?
A: Most of the local drivers will attempt deliveries in the morning. We apologise that a timed delivery is not possible; however, if you would like your order to arrive in the afternoon, we are more than happy to put a note to the driver.
Q: I've received a card telling me I've missed a delivery, what do I do now?
A: Please call our logistic partner at the number on the ‘We Called’ card to re-arrange delivery or to arrange to collect the parcel from your local depot.
Q: Can I collect the order myself?
A: Due to a growing backlog of uncollected orders at the collection points, we have now disabled the self-collection option at check-out. If you have special requirements regarding collection in Central London, please email firstname.lastname@example.org and we would be happy to help.
Q: I have a discount code. How do I redeem?
A: Please look for the 'Discount Code' field in the checkout process. It is not shown in the Shopping Cart page but don't worry, you won't miss that before you actually pay.